Duties & Responsibilities

• 🌞 Ensures the practice of good hygiene and strict SOP's during handling of goods.
• 🌞 Prepare, process and pack orders. Ensure daily orders are fulfilled / delivered to customers within expected timeframe.
• 🌞 Perform quality check on all orders upon packing products.
• 🌞 Communicate with drivers and customers effectively and courteously to ensure deliveries meet customers’ expectations.
• 🌞 Attend to pick-up and walk-in customers.
• 🌞 Have good product knowledge and be able to serve walk-in customers especially in recommendation of products.
• 🌞 Responsible for handling cash and credit card transactions within the store and utilising a Point of Sale (POS) system.
• 🌞 Complete opening/closing checklists including inventory counts.
  Ensure that inventory for operating supplies are always sufficient.
• 🌞 Provide customer service via phone, email and whatsapp message.
• 🌞 Undertake ad-hoc tasks assigned by the manager.

Skills / Requirements

• ✔️ No minimum experience required, fresh graduates are encouraged to apply.
• ✔️ Be able to converse well in English & Bahasa Malaysia (other languages is a bonus!).
• ✔️ Team player and able to work well with others. Good attendance.
• ✔️ A can-do attitude with a proactive approach to problem solving.
• ✔️ Willing to learn.
• ✔️ Detailed oriented.
• ✔️ Available to work 5 days per week, including weekends according to shift schedule.
• ✔️ Able to work in an environment that requires standing for up to 8 hour shifts.
• ✔️ Able to work in an environment that may require occasional lifting (5kg or more) on the job.
• ✔️ Ability to smile all day!

Duties & Responsibilities

🌞 Customer Experience and Operations:

• Customer Service: Act as the primary point of contact for customers, addressing inquiries, resolving issues, and managing complaints through various channels (phone, email, chat, social media).
• Order Processing and Fulfillment: Efficiently process and fulfill customer orders, including customization requests, ensuring timely and accurate delivery.
• Operations Coordination: Collaborate with internal teams (bakery production, logistics, and customer service) to streamline operations and optimize workflow.

🌞 Quality Assurance and Compliance:

• Product Quality: Maintain rigorous quality standards for all products, ensuring freshness, taste, and presentation.
• Food Safety: Adhere to strict food safety regulations and company policies, prioritizing hygiene and safety in all aspects of operations.
• Compliance: Ensure compliance with relevant industry standards and regulations.

🌞 Training and Development:

• Team Training: Provide training and support to new team members on customer service, operations, and food safety protocols.
• Skill Development: Foster a culture of continuous learning and development, encouraging team members to enhance their skills.

🌞 Marketing and Promotions:

• Marketing Support: Collaborate with the marketing team to execute promotional campaigns, manage social media, and implement customer engagement strategies.
• Campaign Management: Assist in the planning and execution of seasonal promotions, special offers, and loyalty programs.
  

Skills / Requirements

• ✔️ Candidates must possess at least a Diploma or Degree, any field.
• ✔️ At least 2 year(s) of working experience in the related field is required for this position, preferably Executives specializing in Customer Service or equivalent.
  ✔️ Proficient in MS Excel and other Microsoft Office applications
  ✔️ Able to work independently and work well in a team environment.
• ✔️ Positive attitude and willing to learn.
• ✔️ Ability to multi-task, prioritize and time management in order to meet customer commitments in a fast-paced and dynamic environment

Duties & Responsibilities

• 🌞 Adhere to company and kitchen SOP and policies.
  Assist direct supervisor according to instructions given.
• 🌞 Decorate baked products for final presentation, eg) piping skill is a must.
• 🌞 Quick grasp on product knowledge and understanding of the company’s vision.
• 🌞 Capability to assist direct supervisor in creation of new and exciting products, develop and plan new recipes, or improve current products.
• 🌞 Management and control of supplies and inventory stock levels.Ensure cleanliness and sanitation of workstation and equipment.
• 🌞 Ensure that quality of all products are maintained at all times during the production.
• 🌞 Maintain high standard of personal hygiene.To assist in any task that is assigned by the direct supervisor.
• 🌞 Perform other ad hoc duties as assigned by the company.

Skills / Requirements

• ✔️ 1 - 3 years working experience in Bakery / Pastry.
• ✔️ Passion for baking Knowledge of bakery techniques, bakery food items, bakery food preparation, presentation and preservation and utilisation of bakery equipment.
• ✔️ Ensuring excellent kitchen cleanliness and hygiene.
• ✔️ Good communication & organisation skills.
• ✔️ Follow standards and instructions from the direct supervisor.Team player and able to work well with others.
• ✔️ Good attendance.A can-do attitude with a proactive approach to problem solving.
• ✔️ Willing to learn.
• ✔️ Detailed oriented.
• ✔️ Available to work 5 days per week, including weekends according to shift schedule.
• ✔️ Able to work in an environment that requires standing for up to 8 hour shifts.
• ✔️ Able to work in an environment that may require occasional lifting (5kg or more) on the job.

We're now offering internship opportunities in various departments!

As an intern at Elevete Patisserie, you'll:

• 🔷Learn hands-on skills in marketing, content creation, operations, customer service, or kitchen assistance.
• 🔷Be part of a dynamic team where creativity and growth are encouraged.
• 🔷Get the chance to contribute to real projects and make an impact.